Refund Policy
soclip sells prepaid credit packs. This policy explains when money comes back, and how failed calls are handled without needing a refund at all.
1. Failed calls are never charged
Most “I want a refund” situations are not refund situations. If a call fails — upstream error, unsupported platform, private or deleted video — the 2 credits are returned to your balance automatically as part of the same request. You can verify this in the usage log on your dashboard, where failed calls show 0 credits charged.
2. Refunds on purchases
If the Service does not work as described, email us within 14 days of purchase and we will refund the unused portion of that purchase in full.
Because credits are consumed immediately and never expire, credits you have already spent are not refundable. Unused credits from a recent purchase are.
To request a refund, email [email protected] with the email address you paid with and the date of the purchase. We aim to respond within two business days.
3. How the money is returned
Refunds are issued through Whop to the original payment method. Depending on your bank, the funds usually appear within 5–10 business days.
4. Abuse
Accounts closed for the conduct described in section 3 of the Terms are not eligible for a refund of consumed credits.